Privacy Policy
How we collect, use, and protect your personal information.
Turbo Transit Services ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Request a shipping quote or place a shipment order
- Create or manage an account on our platform
- Contact us via email, phone, or our contact form
- Subscribe to our newsletter or marketing communications
- Provide feedback, reviews, or participate in surveys
This may include your name, email address, phone number, company name, billing address, shipment origin and destination, cargo details, and payment information.
Information Collected Automatically
When you visit our website, we automatically collect certain technical data including:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and general geographic location
- Shipment tracking interactions and portal usage data
Information from Third Parties
We may receive information about you from our business partners, customs authorities, shipping carriers, and other logistics service providers involved in fulfilling your shipments.
How We Use Your Information
We use the information we collect to:
Service Delivery
Process and fulfil your shipment orders, provide tracking updates, and coordinate with carriers and customs.
Communication
Send shipment notifications, respond to enquiries, and provide customer support.
Improvement
Analyse usage patterns to improve our platform, services, and customer experience.
Legal Compliance
Meet customs, trade, tax, and regulatory requirements in countries we operate in.
Information Sharing
We do not sell your personal information. We may share your data with:
- Carrier & Logistics Partners: Airlines, shipping lines, trucking companies, and last-mile delivery agents required to fulfil your shipment.
- Customs & Government Authorities: Where required by law for import/export compliance, sanctions screening, and trade regulations.
- Payment Processors: Secure third-party providers to handle billing and invoicing. We never store full card details.
- Technology Providers: Cloud hosting, analytics, CRM, and communication tools that help us operate our platform — all bound by data processing agreements.
- Professional Advisors: Lawyers, accountants, and insurers where necessary to protect our legal rights.
We require all third parties to respect the security of your data and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience. The types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security tokens, cart state | Session |
| Functional | Language preferences, regional settings | 1 year |
| Analytics | Page views, traffic sources, user behaviour (Google Analytics) | 2 years |
| Marketing | Retargeting and conversion tracking (opt-in only) | 90 days |
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use core shipment services.
Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law:
- Shipment and transaction records: 7 years (tax and customs compliance)
- Account data: duration of relationship + 2 years after closure
- Marketing contact data: until you unsubscribe or 3 years of inactivity
- Website analytics: 26 months (anonymised thereafter)
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where there is no legal obligation to retain it.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, contact us at info@turbotransitservices.com. We will respond within 30 days.
Data Security
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access controls and multi-factor authentication
- Regular security audits and penetration testing
- Employee data protection training and confidentiality agreements
Despite our efforts, no method of transmission over the internet is 100% secure. If you suspect a data breach, please notify us immediately.
International Transfers
As a global logistics company operating in over 130 countries, your data may be transferred to and processed in countries outside your home jurisdiction. Turbo Transit Services ensures appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we will send an email notification to registered users. Continued use of our services after changes constitutes acceptance.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection team: